OVERVIEW

This website, www.ourgoodlab.com (“site”, “website”), is operated by Our Good Lab Pte. Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Our Good Lab Pte. Ltd., through our brand name Our Good Lab ("Our Good Lab"). Our Good Lab offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site, engaging our services and/or purchasing something from us, you engage in our “Service(s)” and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. For clarity, these Terms apply to all our clients, including corporate/event clients, and users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. 

Please read these Terms carefully. If you do not agree to all the terms and conditions in these Terms, then you may not access the website or use any Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms. Any new features, products or tools which are added to the current store or site shall also be subject to these Terms. We reserve all rights not granted in these Terms.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

SECTION 1 - ONLINE STORE TERMS

1.1 By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

1.2 You may not use our products or services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.3 You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of these Terms will result in an immediate termination of our Services. 

SECTION 2 - GENERAL CONDITIONS

2.1 We reserve the right to refuse service to anyone for any reason at any time. 

2.2 You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

2.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. The word “including” and similar words do not imply any limit. 

2.4 By engaging in our Services or placing an order with us, you agree and acknowledge that: 

- You will pay us the applicable fee for such order and expressly authorize us (or our third-party payment provider) to charge you such fee. You agree to the pricing, payment and billing policies applicable to such fees, as posted on this site or otherwise communicated to you. 

- All payments are non-refundable and non-transferable except as provided in these Terms. Our prices are shown in Singapore Dollars (SGD) currency or United States Dollars (USD) currency and normally include any applicable sales taxes. You are responsible for all shipping fees, import duties, taxes, customs fees and brokerage fees (if any), which are not included in the prices on our site. 

- Notwithstanding anything to the contrary in these Terms, and without limiting any of our rights hereunder, we may, in our sole discretion, (I) refuse or cancel any order you place with us and/or any of our Services, (II) adjust any of your orders to ensure compliance with these Terms, and/or (III) limit or cancel quantities purchased per person, per household or per order, including, in each case, orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.  Each of the foregoing may apply to orders placed by or under the same customer account, the same credit card number, debit card number, or other payment/financial account number, and/or orders that use the same billing and/or shipping address.  In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.

- Our Good Lab is not a medical practitioner, and cannot be held responsible for any allergic reactions that may ensue in the process of using our product(s). In the event that complications do ensue, you agree that you will consult a medical professional as soon as reasonably practicable at your own cost and expense, and ensure that you do not take or omit to take any actions that may cause your condition to escalate beyond the original allergic reaction. 

- Content found on this site, including text, images, audio, or other formats were created for informational purposes only. Recommendations given by our customer support or other representatives in all forms are for informational purposes only. Such content and recommendations are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Do not disregard professional medical advice or delay in seeking it because of something you had read on this site or were informed by us or our representatives. 

- While every reasonable effort has been made to ensure the quality and efficacy of our products, they are for cosmetic purposes only and have not been approved by any medical or pharmaceutical licensing body. Always seek the advice of your physician or other qualified health professional before starting any new products. It is your responsibility to determine that our products are suitable for you and your use.

- The durability of the results of our products varies from person to person and is depending on factors outside of our control, including but not limited to, the user’s application, skin type / condition, lifestyle, maintenance and care etc. 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

3.1 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

3.2 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICES AND PRICES 

4.1 Prices for our products and services are subject to change without notice. 

4.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

4.3 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES (if applicable) 

5.1 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns, Refunds & Exchanges policy below. 

5.2 We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

5.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

5.4 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY AND USE OF BILLING AND ACCOUNT INFORMATION

6.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. Purchase of products or services should have no direct link to commercial activity of any kind. You agree that you will not re-export or re-sell any products or services purchased by you via the store or site. Orders placed via checkout are solely reserved for consumers, as defined by law, acting exclusively on their own behalf.

6.2 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Where your shipping address is incorrectly entered and as a result the item(s) are returned by the shipping carrier/courier, a reshipping or redelivery fee will be chargeable. We're unable to amend or cancel any orders once confirmed.

6.3 You represent that you have the have the legal right to use the payment method(s) represented by the payment information you provided (such as the credit card number, expiration date of the credit card, and the email and postal address for billing purposes), and authorize us to provide such payment information to our third-party payment processor.

SECTION 7 - FULFILMENT, HANDLING AND DELIVERY

7.1 You acknowledge and agree that we or one of our third-party fulfilment services providers acting on our behalf (each a "Fulfilment Provider") may handle the delivery and fulfilment of your order, and that we have the sole discretion as to the Fulfilment Provider we may choose to use.

7.2 Not all products can be delivered anywhere (due to limitations imposed on the products or services or by the destination) and the checkout will not permit you to submit your order if the product or services cannot be delivered to your specified shipping address. For more detail, visit our Shipping & Handling policy.

7.3 Delivery will be complete when the products or services will be delivered to the address which you specify when ordering (that may include the port of entrance to the destination as specified on the checkout, when customs duties are not pre-paid).

7.4 Different items in your order may be delivered on different dates. Unless otherwise stated, and subject to applicable laws, delivery dates given on checkout (or on the site) are estimates only. Your order will be fulfilled by the delivery date set out in the order confirmation or, if no delivery date is specified, then within 30 days after the date of the order confirmation, unless there are exceptional circumstances (early access or pre-order for example). Delivery timeframes are affected by your delivery address and the delivery method selected. We are unable to specify an exact delivery date and time.

7.5 We have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our, or a Fulfilment Provider’s, reasonable control and we, or they, could not have taken reasonable steps to deal with the delay. For example, delays resulting from customs clearance procedures or other actions of relevant authorities are generally outside our control, or delays resulting directly from your actions or omissions.

7.6 If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If you have selected a delivery method that does not require a delivery to be signed for and nobody is available to receive the products or services, we reserve the right to leave them at the doorstep, mailbox, hall or reception as available.

SECTION 8 - RETURNS, REFUNDS AND EXCHANGES

8.1 Please see below and at our Returns & Exchanges page for our policy on returns, refunds and exchanges.

8.2 If you are not satisfied with any of our products, you can return it to us within 45 days of the date of delivery and we will refund the purchase price less discounts, shipping fees, duties, taxes and/or customs fees back to the original payment method used. If you have purchased our products from one of our authorized resellers, please contact that retailer for return or exchange information.

8.3 Except in our sole discretion, refunds, exchanges and/or replacements shall only be provided with respect to an initial product(s) purchased and not with respect to any products and/or gift cards (or product(s) purchased with such gift card) received by virtue of a previous return, exchange and/or replacement.

45-Day Money-Back Guarantee

8.4 While we always strive to ensure our customers are completely satisfied with our products, we reserve the right, in its sole discretion, to fulfill our 45-Day Money-Back Guarantee  (“Guarantee”)  through any means of our choosing, including without limitation, issuing an exchange and/or replacement, refunding a purchase, providing a gift code for use on our site or other such steps as we determine are warranted.

SECTION 9 - CODES, PROGRAMS AND CHALLENGES

9.1 We may (i) issue refund/store credit, promotional and coupon cards and/or codes (each, a “Code”) and/or (ii) operate promotions, offers (e.g., Free Shipping) and/or programs (e.g., Early Access Lash Challenge, our Guarantee etc.) (each, a “Program”) from time to time. 

9.2 We may make Codes, Programs, and other offers available to some or all users. We reserve the right to cancel, amend and/or modify any Codes, Programs and other offers at any time, in our sole discretion, in each case as permitted by applicable law. We may change the expiration period of any Code or Program without notice or liability, and Codes shall have no value and may not be used after such expiration. Your abuse of a Code or Program, or your failure to abide by any of these Terms or by any of the terms and conditions of any particular Code or Program, may lead to cancellation of your current Codes and Programs and/or your disqualification from participation in future Codes and Programs. 

9.3 Your use of any Code or Program offer is limited to the purpose for which your Code and/or Program offer was provided, and any use beyond the prescribed limited purpose is prohibited. Without limiting any of your obligations under these Terms, Codes and Programs are limited to personal use, are not for resale, and may not be shared unless, if and as expressly directed by us. Your use of each Code and Program will comply with all applicable laws, rules, and regulations, and you will not provide us with any information or material (such as a photograph or an email address) that you are not authorized to provide us.

9.4 Any misuse or abuse of a Code, Program or these Terms, in our sole discretion, shall render a user or individual(s) ineligible for all our Codes, Programs and offers. In the event that we have deemed a user or individual(s) ineligible for any Code, Program or offer, in addition to other remedies, we may limit, remove, or revoke the ability for such user or individual(s) to proceed with or receive refunds, returns or exchanges and/or preclude such user or individual(s) from making future purchases. If we determine that there is abuse of a Code or Program offer for a specific order before that order is fulfilled, we may cancel the Code and/or Program offer and declare the order invalid with no obligation to fulfill it.

SECTION 10 - OPTIONAL TOOLS

10.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

10.2 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

10.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

10.4 We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms. 

SECTION 11 - THIRD-PARTY LINKS

11.1 Certain content, products and services available via our Service may include materials from third-parties.

11.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

11.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 12 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

12.1 If, at our request, you send certain specific submissions (for example contest entries) or with or without a request from us, you send creative ideas, comments, questions, suggestions, feedback, proposals, plans, reviews, images (for example photos) or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

12.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

12.3 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 13 - PERSONAL INFORMATION

Your submission of personal information through the store and/or site is governed by our Privacy Policy. 

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

14.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

14.2 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

14.3 Please note that documentation such as user manuals, product care and handling instructions and safety warnings may not be in your language; you may not have available manufacturer’s or other service options for the products or parts thereof; the products (and accompanying materials) may not be designed in accordance with the standards of the destination to which you order, product regulations, specifications or labelled in accordance with the requirements applicable in the destination or in your or the destination language.

SECTION 15 - INTELLECTUAL PROPERTY

15.1 All intellectual property rights, including without limitation copyrights, patents, trademarks, trade secrets, and all other rights resulting from intellectual activity, in the website and the content therein (including information, data, applications, dashboards, materials, text, images, videos, graphics, charts, designs, sounds, look, feel, selection and arrangement, and other components) are owned by us, our affiliates or their respective owners. Title to, and ownership of, those intellectual property rights shall remain with its respective owner(s). You agree not to contest or dispute that ownership, or the validity of those intellectual property rights. These Terms do not grant or transfer to you any right, title or interest in or to such intellectual property rights. Without prejudice to the foregoing, you are only granted a limited license on a non-exclusive non-assignable revocable basis for the purposes of viewing the website and its content for your own internal use. You are not permitted to use in any manner the website, its content or such intellectual property rights without the applicable prior written consent from us, our affiliates or their respective owners.

15.2 For event and corporate engagements, you also consent to our use and display of your company and/or brand logo and trade names for marketing and promotional purposes (e.g. on our website, in our marketing collateral or client portfolio).

SECTION 16 - PROHIBITED USES

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 17 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

17.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

17.2 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

17.3 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

17.4 You expressly agree that your use of, or inability to use, the service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, and to the extent that they cannot be excluded, liability for them is limited to the maximum extent permitted by law or at our option, to supplying the product or service again. 

17.5 To the fullest extent permitted by law, in no case shall W Collective Private Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim (including any claim for property damage or personal injury, purported or otherwise), or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use or our provision of any of the services or any products procured using the Service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

17.6 The parties agree that to the maximum extent permissible by law, any applicable consumer protection legislation does not apply to the supply of the Services or these Terms, and it is fair and reasonable that the parties are bound by this provision.

17.7 In any event, our maximum aggregate liability under or in connection with these Terms or relating to the Services shall not exceed an amount equal to one hundred percent (100%) of the total amount paid by you to us for the specific service or product in which the issue, injury, loss, claim or damage occurred.

SECTION 18 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Our Good Lab Pte. Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 19 - SEVERABILITY 

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 20 - TERMINATION 

20.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

20.2 These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

20.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Service (or any part thereof). 

SECTION 21 - ENTIRE AGREEMENT 

21.1 The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

21.2 These Terms and any policies or operating rules posted by us on this site or otherwise communicated to you in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

21.3 Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. 

21.4 In event of any discrepancy or inconsistency between these Terms and the additional terms and conditions and policies referenced herein and/or available by hyperlink, the terms and conditions of these Terms prevail.

SECTION 22 - GOVERNING LAW 

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore. 

SECTION 23 - CHANGES TO TERMS 

23.1 You can review the most current version of these Terms at any time at this page.

23.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes. 

SECTION 24 - MISCELLANEOUS

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. These Terms shall inure to the benefit of and shall be binding upon each party’s successors and assigns. You may not assign or novate any right or obligation in these Terms in whole or in part without our prior written consent. We may assign or novate any right or obligation in these Terms in whole or in part without notice or your prior written consent. No person, other than you and us (or our permitted assigns), has any right under the Contracts (Right of Third Parties) Act 2001, or any other applicable law, to a benefit under, or to enforce, these Terms. These Terms do not create an agency, partnership or joint venture.

SECTION 25 - CONTACT INFORMATION 

Questions about these Terms should be sent to us at hello@ourgoodlab.com.

Last updated: 15 May 2024