Frequently Asked Questions

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How soon can I expect results?

Visible results in as soon as 45 days with use as directed. Some users begin to notice a difference as early as day 15.

For best results, avoid oil-based products around the application area and steer clear of water post-application to avoid washing off the serum before your lashes can completely soak up the full benefits.

Results may vary as every individual is unique. If you'd like help troubleshooting your results, please reach out! We're here to help.

Are there any situations where it might not work on my lashes?

There are a few possible reasons why.

  • Previous use of a prostaglandin-based lash serum - Prostaglandin is a compound that can significantly enhance lash growth but its side effects can include irritation, redness, itchy eyelids, and rarely, eye discolouration, swollen retina, and blurry vision. Its effects can last for several months even after discontinuing use, making it harder to observe visible results from a gentler, prostaglandin-free formulation like ours.

  • The serum is not applied daily - Skipping a day or two might seem insignificant, but it can disrupt the effectiveness of the serum and affect how long it takes for results to show. We highly recommend consistent daily application for at least 30 days and ideally 45 days for best results.

  • Individual variability - Factors such as genetics, the natural growth cycle of your lashes, and individual sensitivity or resistance to the serum's active ingredients can all influence an individual's response to the lash serum.

How do I use the serum?

Use once daily. For best results, apply a thin layer of serum from the root to the tip of your lashes. Simply glide the applicator along the upper lash line, then gently pull it upward and through to the tips, ensuring to avoid direct contact with your eyes.

Should I use the serum in the morning or at night?

AM or PM, it's your choice! For best results, apply on clean, dry skin as directed. Do steer clear of water post-application to avoid washing off the serum before your lashes can completely soak up the full benefits.

What is the texture of the serum like?

Our formula is intentionally lightweight, specially designed to be a part of your skincare routine or layered under makeup.

Can I use the serum if I have sensitive skin?

Our products are thoughtfully formulated to minimize the risk of irritation or sensitivity. However, everyone is different so we recommend prior patch testing as some ingredients or their concentrations may be too potent for sensitive skin.

If redness or irritation occurs, rinse off thoroughly and discontinue use. Check with your physician if condition persists or before use if you are undergoing treatment for any eye conditions. To reduce the potential for irritation or sensitivity, do not over apply.

Can I still apply eye makeup?

Certainly, simply blot any excess solution beyond the lash line and let the product dry completely before applying eye makeup.

Is the serum pregnancy safe?

Only your obstetrician can advise you on what's safe for you, but since the serum contains Red Clover Extract (which may have estrogen-like properties), we do not recommend its use during pregnancy or while nursing.

What happens when I stop using the serum?

As with any beauty product, your results will last as long as you continue to use the product. When you stop using the lash serum, your lashes will gradually return to their pre-use appearance over time according to your lash life cycle.

How much serum is in each product?

Each tube contains 5 ml of lash serum (which is equivalent to ~0.17 fl. oz.).

How long will a tube of serum last?

Each 5 ml tube of our lash serum typically lasts around 3 to 4 months with daily use. This can vary depending on the amount used per application.

What is wrong with prostaglandin?

Side effects from prostaglandin derived lash serums commonly include irritation, redness and itchy eyelids, and on the rare side, eye discolouration, swollen retina and blurry vision. No, thank you.

We also steer clear of pesky potential troublemakers such as parabens, phthalates, sulfates and fragrance that can cause irritation, disrupt hormones in the body or otherwise be harmful to long-term health.

I recently had a lash lift. Can I still use the serum?

Yes you can! Do note however that use of a lash serum can cause your lash lift to grow out a little faster.

I recently got lash extensions. Can I still use the serum?

Yes you can! Our serum can help to strengthen and support natural lashes, reducing the likelihood of breakage.

Do note however that use of a lash serum can cause your lash extensions to grow out a little faster.

How should I store the serum?

Like your other beauty products, the serum is best stored in a cool, dry place away from sunlight.

How does your money back guarantee work?

Try us for 45 days and if you’re not completely satisfied, we’ll refund your money minus shipping and handling. Yes, even if the bottles are empty.

For more information, please refer to Our Guarantee page.

More questions? Drop us a note at hello@ourgoodlab.com.